Shipping Policy

GOOVIES currently ships within the United States only. We are not able to accept orders for delivery outside the United States at this time.

Orders are normally processed within 1–3 business days after the order is placed. Business days exclude weekends and applicable holidays.

Processing times may occasionally be longer during high-volume periods, holidays, or other circumstances outside our control. If your order will be significantly delayed, we will make reasonable efforts to let you know.

Available shipping services and their prices are shown at checkout, calculated through our shipping system based on your address and order. GOOVIES currently plans to use USPS for customer shipments.

Shipping and transit estimates begin after your order has been processed and handed to the carrier. Delivery dates provided by us or the carrier are estimates only and are not guaranteed.

You are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for delays or non-delivery caused by an incomplete or incorrect address.

If you notice an error in your address, email us at info@gooviescandy.com as soon as possible with your order number and the corrected address. We will do our best to update it if the order has not yet been processed, but once a shipping label has been created or the package has been handed to the carrier, we may not be able to make changes.

When your order ships, tracking information will be provided where available so you can follow your package with the carrier.

Once a package is with the carrier, delivery timing is controlled by the carrier. Weather, carrier volume, and other factors can cause delays. If your package appears to be significantly delayed, contact us and we will help look into it with the carrier.

If your package appears to be lost in transit, or arrives damaged, please contact us at info@gooviescandy.com with your order number and a description of the issue. Damage should be reported within 7 days of delivery, and we may ask for photos of the product, packaging, and/or shipping package.

We will review each situation and work with you and the carrier toward a fair resolution, as described in our Refunds & Replacements Policy. We cannot guarantee a specific outcome for every claim.

If tracking shows your package as delivered but you have not received it, please first check around your delivery location, with household members or neighbors, and with your local post office, and allow up to 1–2 business days, as packages are sometimes scanned as delivered before they arrive.

If you still cannot locate it, contact us at info@gooviescandy.com with your order number. We will review the tracking details and may help open an inquiry with the carrier. Resolution of these situations is reviewed case by case.

For help with an order or shipment, email info@gooviescandy.com. Please include your order number.