Refunds & Replacements Policy

Because our products are food, all sales are generally final. We do not accept ordinary returns of candy or food products for reasons such as change of mind, taste preference, or no longer wanting the product.

Please contact us if your order arrives:

• Damaged
• Defective
• Incorrect (you received the wrong item)
• Missing an item

These problems must be reported within 7 days of delivery.

Email info@gooviescandy.com and include:

• Your order number
• A description of the problem

We may ask for photographs of the product, its packaging, and/or the shipping package where appropriate. Please keep the product and packaging until your claim has been reviewed.

After reviewing an eligible claim, GOOVIES may provide an appropriate replacement or refund, at our discretion and as required by applicable law. Submitting a claim does not automatically guarantee a refund or replacement.

If tracking shows your order was delivered but you did not receive it, please check around your delivery location, with household members or neighbors, and with your local post office, and allow 1–2 business days for the package to appear.

If it still cannot be found, contact info@gooviescandy.com within 7 days of the delivery date shown in tracking. We will review the tracking information and may work with the carrier; these cases are reviewed individually.

Approved refunds are issued to the original payment method where applicable. After we issue a refund, the time it takes to appear on your statement depends on your bank or payment provider and may vary.

Please do not send products back to us unless we specifically ask you to. If a return is needed in connection with a claim, we will provide instructions.

Nothing in this policy limits any rights you may have under applicable law.

Questions about this policy? Email info@gooviescandy.com.